The practice operates an appointment system. Each doctor's appointment is 10 minutes in duration unless directed by a doctor eg for minor surgery.
When you arrive please check in at the desk or using the self-arrival screen.
You may consult with any of the doctors, not just your registered GP. We will make every effort to accommodate your choice. Medically urgent cases needing to be seen that day will be booked with the on call doctor.
Please let us know in advance if you cannot make the appointment then it can be used by someone else.
Appointments can be booked up to 3 months in advance.
Telephone appointments are available for those issues that you feel do not require face to face contact with a doctor, they are booked as per a normal appointment and the doctor will aim to call you back as near to that time as possible.
We run early morning surgeries on a Wednesday morning from 7.30am for patients who are unable to get to the surgery during working hours. The Practice Nurse is available from 7.40am on Wednesday mornings.
Appointments can now be booked online with each of the Doctors. You will need a user name and password. To obtain these please call at the Surgery with a form of identification (ie passport/prescription counterfoil). To book an appointment online, please click here.
To order repeat prescriptions on-line, please see the Prescriptions page.
Improving Access to General Practice with Evening, Weekend and Bank Holiday Appointments
WACA are working collaboratively with all GP practices across Airedale, Wharfedale & Craven to offer patients increased access to routine appointments with GP’s, Nurses and other healthcare professionals from locality based hubs in Keighley, Silsden, Skipton, Ilkley and Settle.
This service provides all Airedale, Wharfedale & Craven registered patients access to:
Pre-bookable routine appointments from 6:30pm – 8:00pm Monday to Friday
Weekend appointments from 08:00am – 11:00am Saturday to Sunday
Bank Holidays appointments from 09:00am – 11:00am
These appointments can be booked in advance or on the same day Monday to Friday for a routine medical matter, subject to availability and the reason for your appointment.
How to book
To book these appointments, please contact your registered practice by phone or in person asking to make an appointment during these times at your local hub. By booking an appointment, patients consent for the clinician based at the Local Hubs to access their full medical record so that they can offer a safe and knowledgeable service.
Please could patients ring for any test results after 2 pm.
If a patient needs to speak to a doctor urgently the call will be put through to the on call doctor that day.
If a patient wishes to speak to a particular doctor, a telephone appointment can be made. If the patient needs to speak to the doctor before the next available appointment, the doctor will be asked to ring the patient the next time they are in the surgery. It is not always possible to speak to a particular doctor on the day the patient rings.
BLOOD PRESSURE MACHINE
There is a blood pressure machine situated at the far end of the waiting room. Patients are encouraged to use this while waiting for their appointment and take the results (which are printed out) into the doctor. Please make sure your name is written on the back of the result. The instructions are clearly written and easy to follow.
The doctor will visit patients at home if there is a medical reason preventing attendance at the surgery. As you can appreciate, these take extra time so please try your best to come into the surgery. Please telephone visit requests before 10am giving details to the receptionist.
These are carried out every Monday, Wednesday and Friday before 2pm by our Phlebotomist here at the surgery (appointment necessary). If you would find it more convenient, blood tests can also be carried out in the Pathology Department at Wharfedale General Hospital, Otley. Times are: Tue Wed Fri 9am - 4.45pm, Mon Thu 12noon - 4.45pm, appointment not necessary. You will need to take your blood form with you when you attend.
Please ring the surgery for results a few days later after 2pm Monday - Friday or make an appointment with the doctor (a telephone appointment will suffice).
Adults need a Tetanus vaccine every 5-10 years (speak to the Practice Nurse).
In October flu and pneumonia vaccine is given to those who require it (especially the elderly and patients with chest, heart and kidney problems). All patients over the age of 65 are sent an annual reminder from the Health Authority to attend for a flu injection. As it is necessary to sit in the surgery for 10 minutes after a vaccination, the latest available appointment is 5.40pm.
Our purpose-built premises have full access for disabled patients and a disabled toilet.