Due to ongoing issues with our current “Contact Your GP Online” provider, we will be moving to a new, more reliable system on Friday 12th December.

Patches will no longer be available on our website. Instead, you will see a link to SystmConnect.

You do not need to register. Simply select the most appropriate reason for your query, click the relevant option, and answer the brief questions. Because SystmConnect is fully integrated with our clinical system, we hope this will provide a smoother experience for you and allow us to save and access information in your patient record more efficiently.

Please note: This service is not for urgent or acute issues. For anything requiring immediate attention, continue to call us on 01943 862108.

Please see the FAQs below to find out more about this change.

What is the new system? 

The new system is called SystmConnect, provided by a company called TPP, one of the biggest software developers for GP practices. However you don’t need to worry about the name as the system will integrate seamlessly from our website.  

Will an account be needed for this new system? 

No, an account is not required. However if you have an NHS login or SystmOnline account, you can use it to pre-populate your details when filling out a form.  

Can I submit a request for a relative / child etc? 

Yes, you will be able to submit a form on someone else’s behalf. There is an option within the form to indicate if you are a relative or carer.  

Will the forms be available all the time? 

Some forms will be available throughout our opening hours. However, to ensure we can safely process the number of submissions, we may need to cap some forms when we have reached capacity for the day.

What if I (or a relative) can’t use online services? 

We hope this system will be easier to use than PATCHS, enabling more patient to ultilise it. However, if someone is unable to use online services, please call us, and a member of our patient care team can complete a form on your behalf.  

What services will be available through the new system? 

The online service will remain for routine issues only. We will continue to ask that all urgent issues are phoned through to us, as this is the safest way for us to manage urgent requests. For routine issues, you can submit request for health concerns, long term condition reviews, medication requests, sick notes and general admin queries. We plan to expand the available options over time.

Will I be able to get some help from the practice if I have problems with the system? 

Yes, our staff will assist you with any queries.